Website Terms


Ripple Studios Pty Ltd.  Trustee for Ripple Studios Trust

Welcome to the Ripple Group website. The website is owned by Ripple Studios Pty Ltd.   By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use.  If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Ripple’ or ‘us’ or ‘we’ refers to the owner of the website, our partnered companies referred to in the website, and our agents.   The term ‘you’ refers to the user or person who accessed our website.

1. Using our Website

1.1  The content of the pages of this website is for your general information and use only. It is subject to change without notice.  This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.

1.2  Neither we, our partnered companies referred to in our website, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.3  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.4  This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design,  appearance, copy and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.5  Unauthorised use of this website may be a criminal offence and give rise to claim(s) for damages.

1.6  From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s), nor do we have responsibility for the content of the linked website(s).

1.7  Your use of this website and any dispute arising out of your access or use is subject to the laws of NSW, Australia.

2. Buying products or services from our Website

Our Terms of Sale cover all products, services or information offered for sale on our website and form the agreement under which we will supply such products and services to you.

2.1  You accept our Terms of Sale by making a purchase from us or ticking the online acceptance box. Your purchase from us indicates that you have had sufficient opportunity to access, read and accepted Terms of Sale, and that you are 18 years or older, or have the consent of a legal guardian who is 18 years or older.  You must not order products or services from us if you are under 18 years of age or do not have the consent of a legal guardian.  If you do not agree to these Terms of Sale, you should not purchase from us.

2.2 Registration: We will provide confirmation of account registration if you register on the Site.  It is your responsibility to keep your account details confidential. You are liable for all activity on your account, including purchases made using your account details.

2.3 Products, Services and Orders:  You may order from us directly via email or as set out on the Site.  We may at our discretion accept or reject an order depending on factors including availability of products or services and our ability to validate payment for the products or services.

It is your responsibility to check the order details, including delivery address, product/service and pricing, before you complete your order on the Site.

We will provide you with order details, which may include contact numbers, an order number, the shipping and billing addresses and a description of what was ordered, when you order and pay on the Site and your payment has been validated.

A binding agreement comes into existence between you and us once we have given you an order number.  No changes to these Sales Terms will be effective unless we both agree to the changes in writing

2.4  Price and Payments:  You agree to pay the purchase price specified on the Site or our tax invoices to you (Invoices), including any deposit required. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable) and delivery, unless otherwise set out on our Site or our Invoices

We require payment at the time that you place your order for the purchase of a product/service, plus any applicable delivery charges based on the delivery options selected by you.

You must pay for the product or services by one of the methods set out on the Site or in accordance with our Invoices. Upfront payment is required, it will be processed upon receipt of your order. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed then your order will be cancelled.

2.5  Artwork:  In the event that your order requires you to provide us with your design specifications for your product (Artwork), your Artwork is required to meet our file specifications as set out on our Site or notified to you.

We will not be liable for any errors in the Artwork you have submitted to us or any errors caused by the electronic transfer of such Artwork. We accept no responsibility for Artwork submitted to us which contains errors.    You are responsible for proofing and approving all products created by us for you using your Artwork.   You are required to respond to our request for approval within 5 business days.  If you require amendments to your Proofs, we will amend these as instructed and send to you for final approval once amended.

An example draft product (Proof) will be sent to you for you to review and approve or request amendments. Our Proofs are imaged using calibrated imaging profiles. These profiles will reproduce your chosen colour when printed on our presses, however, some colour shift may occur due to your chosen stock and the addition of laminating or other special coatings.  We will endeavour to ensure that requested colours are matched, however we do not guarantee an exact match in colour or texture between your Artwork or any other materials supplied by you and the products we create for you.  While we have quality control processes in place, you acknowledge and agree that there are acceptable levels of colour variation from proof to print run.

Upon approval from you, any subsequent errors in your products are not our responsibility.

2.6  Availabilty: All purchases made with us are subject to availability. We do our best to keep in stock most products, ensure that services supplied by us are made readily available to you, and to keep the Site up to date with availability of products or services.

If certain products are out of stock or discontinued, we may from time to time substitute a product with another product of similar appearance, value and size. Where an item is substantially different, we will obtain your permission to substitute the item.

2.7  Cancellation: Once you have submitted an order on our Site, confirmed the details of your order and your payment is processed, you will not be permitted to cancel your order at any time and you remain bound by these Sales Terms.

2.8  Delivery:  We will normally dispatch the product within 7 business days from the receipt of your order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. We will deliver the product to the place of delivery you specify when making your order.   Products are generally delivered by Australia Post Express Post.

2.9  Change: If you need to change the delivery address, this can only be done by emailing us through the Site contact form.

3. Title and Risk

Title in the products will not pass to you upon the later of delivery, or your payment has been processed or otherwise received by us.  If your payment is declined for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products.  Risk of loss, damage or deterioration to any products will pass to you once the product is delivered to the address you provide.

4. Discount Codes and Promotions

We may from time to time offer promotional discount codes, which may be applicable to products or services on the Site, and must be entered at the time of submitting your order. The conditions of use relating to any discount code will be specified at the time that it is issued.

5. Intellectual Property Rights

Intellectual Property Rights mean all present and future rights in or to any patent, copyright, database, design, concept or trade mark (whether registered or not), brand or trade name, and any other rights including all renewals, extensions and revivals of,  and all rights to apply for, any of the foregoing rights (Intellectual Property Rights).

We own all Intellectual Property Rights in the Site, business, products, services and proprietory branding, as between us and you. The products contain material which is owned by or licensed to us and is protected by Australian and international laws (Materials). We own the copyright which subsists in all creative and literary works incorporated into our Materials.

You must not breach our Intellectual Property Rights by, including but not limited to altering or modifying any of the Materials, creating derivative works from the Materials or using our Materials for commercial purposes such as onsale to third parties

6. Dispute

Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or questions about our products or services, please contact us. If there is a dispute between the Parties in relation to these Terms, the Parties agree to the following dispute resolution procedure:

The complainant must tell the respondent in writing the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute.  The Parties agree to meet in good faith to seek to resolve the dispute by agreement between them (Initial Meeting).

If the Parties cannot agree how to resolve the dispute at the Initial Meeting, any Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, the complainant will ask the Law Society of NSW to appoint a mediator.  The mediator will decide the time and place for mediation. The Parties must attend the mediation in good faith, to seek to resolve the dispute.

Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the Parties under these Sales Terms, by law or in equity.

7.  Consumer Law, Return, Refund and Exchange Policy

7.1  Consumer Law: Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of services by us to you which cannot be excluded, restricted or modified (Statutory Rights).

7.2  Goods & Services: If you are a consumer as defined in the ACL, the following notice applies to you: “Our goods and services come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are also entitled to have services remedied if they are not rendered with due care and skill or they are not fit for purpose and the failure does not amount to a major failure.”

7.3  Nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our liability for goods provided to a person or entity defined as a “consumer” under the ACL is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

7.4  Warranties:  Except for your Statutory Rights, all material and work is provided to you without warranties of any kind, either express or implied, and we expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose.

7.5  Repair, replacement or a refund: If you wish to seek repair, resupply, replacement or a refund for a product or service, you must contact us within 7 days of receipt of your products/services and we will explain the requirements to you. This may include you providing proof of purchase and evidence of the faulty product to us.

7.6  Refund: If you are entitled to a refund, we will only give you the refund once evidence of faulty product is received by us, or we have received the product at our offices and inspected it and assessed whether it is eligible for a refund under these Sales Terms. Any refund we make will be by the same payment method used to purchase the product or service.

7.7  Packaging: You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. We will arrange for any products you want returned to be collected, usually within 5 business days.

7.8  Duty of care: You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.

7.9  Change of mind: We will only accept returns for change of mind or circumstances pursuant to our cancellation policy set out in these Terms.

8.  Limitation of Liability and Disclaimers

8.1  While the information and material contained on the Site is believed to be accurate and current, it is provided by us in good faith on an “as is” basis, and we and our directors, officers, employees, contractors and agents accept no responsibility for and make no representations or warranties to you or to any other person as to the reliability, accuracy or completeness of the information contained on the Site.

8.2  Certain legislation including the ACL and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us via the Site which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and these Terms.

8.3  To the extent permitted by law, we exclude all conditions and warranties, except for your Statutory Rights including but not limited to:

  • we expressly disclaim any implied or express guarantees, representations or conditions of any kind, which are not stated in these Terms;
  • we take no responsibility for, and will not be liable for the Site or the products or services being unavailable; and
  • we will not be liable for any loss, damage, injury, death, costs including legal costs, or expense whether direct, indirect, incidental, special, consequential and/or incidental, including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, suffered by you or claims made against you, arising out of or in connection with the Site, inability to access or use the Site, the products, the services, the late supply of products or services, or these Terms, even if we were expressly advised of the likelihood of such loss or damage.

8.4  To the extent permitted by law, our total liability arising out of or in connection with the products, the services or these Sales Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total price paid by you for the purchase of products and/or services under these Terms.

8.5  This clause will survive termination of these Terms.

9. Amendment

These Terms may be amended from time to time; we will provide you with 14 days’ notice of the varied Terms. Your purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check the current Terms before purchasing a product.  Our partnered companies referred to in the website, agents, employees and third parties do not have authority to change these Terms.

10. Indemnity

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your breach of these Terms. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our products or services including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us. The obligations under this clause will survive termination of these Terms.

11. Governance

We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines.  While we endeavour to keep information up to date and correct, we make no representations, warranties or guarantee, express or implied, about the completeness, accuracy, reliability, suitability or availability of any information, images, products, services, or related graphics contained on the Site for any particular purpose.  You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

11.1  Termination: We reserve the right to refuse supply of the products or services ordered by you, terminate your account, terminate our contract with you, and remove or edit content on the Site at our sole discretion, without incurring any liability to you. We may terminate your account and our contract with you, in our sole discretion, without incurring any liability to you, if:

  • you commit a non-remediable breach of these Terms;
  • you commit a remediable breach of these Terms and do not remedy the breach within 14 days after receiving notice of the breach.

12.  GST

If and when applicable, GST payable on our services or products will be set out in our invoices. By accepting these Terms you agree to pay us an amount equivalent to the GST imposed on these charges.

13.  Relationship of Parties

These Terms are not intended to create a relationship between the Parties of partnership, joint venture, or employer-employee.

14. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control.

15. Notice

Any notice in connection with these Terms will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the Party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other Party.

16. Waiver

Any failure by a Party to insist upon strict performance by the other of any provision in these Sales Terms will not be taken to be a waiver of any existing or future rights in relation to the provision. No waiver by us of any of these Terms shall be effective unless we expressly state it is a waiver and we communicate to you in writing.

17. Assignment

You must not assign any rights and obligations under these Terms, whether in whole or in part, without our prior written consent.

18. Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. Jurisdiction and Applicable Law

Your use of the Site and any dispute arising out of your use of it is subject to the laws of NSW and the Commonwealth of Australia. These Terms are governed by the laws of NSW and the Commonwealth of Australia and subject to the exclusive jurisdiction of the courts operating in NSW, Australia. The Site may be accessed throughout Australia and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Site.

20. Entire Agreement

These Terms and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.